Frequently Asked Questions

Orders

Can I cancel an order?
Yes, as long as the item has yet to be shipped, which normally happens 12-24 hours after you’ve placed your order. For any questions you can contact us at customercare@breathablebaby.com or call 1-877-222-9510 ext.? Be sure to have your order/confirmation number available.
At what point is my credit card charged?
Your credit card is charged once the order is placed. BreathableBaby only accepts credit card purchases and does not accept checks or money orders for payment.
Is your website secure?
Yes, the breathablebaby website is a secure shopping environment where information is safeguarded if you are a registered user. For non-registered users your information is not held beyond the shipping of the order. View our privacy policy for more information.
Is there any advantage in being a Registered User of BreathableBaby®?
On becoming a registered user, your information will be kept securely on file, and allow you to minimize the timing of the checkout process.

Shipping

Where does BreathableBaby ship to?
We do not ship Internationally from breathablebaby.com.
How is my order shipped?
BreathableBaby uses Fedex SmartPost to ship. We are able to ship to PO boxes within the contiguous 48 states (excludes AK and HI).
Can the shipping address be different to the credit card billing address?
Yes. Simply follow the instructions on the website during the CHECKOUT process to be given this option. Please note that we can only ship to one address per order. If you have more than one item in your order, and need these items to be shipped to different addresses, then multiple orders will need to be processed. We cannot deliver to PO Box addresses.
Does BreathableBaby charge any Sales Tax?
Sales tax is charged in accordance with the applicable tax law in the U.S.A.

To Top

Return Policy

Does BreathableBaby have a return policy?
If you are not completely satisfied with your purchase the following returns policy applies.

  1. Merchandise must be returned within 15 days of purchase.
  2. Returns must be in the original condition at time of purchase, including packaging, instructions and any accessories associated with the purchase.
  3. Refunds will be given on the credit card used initially at time of purchase, less a $5.00 restocking fee.
  4. If merchandise returned is damaged or changed in any way as per our discretionary inspection, a refund will not be provided.
  5. Gift wrapping charges and shipping charges associated with an order will not be refunded.
  6. Shipping of returned items to BreathableBaby is at your expense.
  7. If merchandise is defective it should be returned within 15 days for a full replacement. All costs associated with shipping a replacement will be the responsibility of BreathableBaby.
  8. If your product has a manufacturing defect, BreathableBaby is happy to replace it for you. Please contact us at customercare@breathablebaby.com to specify the issue and organize a replacement. There will be no shipping charge on replacements.

General

What is BreathableBaby’s warranty or satisfaction guarantee?
BreathableBaby stands behind all its products. We want you to be satisfied! If you have any questions or concerns about one of our products, please contact us right away and we will answer your question in a timely manner.
I am interested in carrying your products on my e-tail site or store, how do I get started?
For details on how to carry BreathableBaby products you can email us at sales@breathablebaby.com and we will be happy to supply you with the information you will need to get established. For basic information on becoming a retail partner of BreathableBaby please go to the “Where To Buy” page and select the “Retail Partners” link.
Have BreathableBaby products been safety tested?
Yes. Our products have been evaluated by reputable third parties in safety testing for Suffocation and Hazard Design Analysis. Our products undergo rigorous testing by an independent laboratory. Our products conform to all Consumer Product Safety regulations including the new Consumer Product Safety Improvement Act. Our breathable fabrics are made exclusively for BreathableBaby.

Breathable Mesh Crib Liners

Which product should I buy for my crib?
Breathable Mesh Crib Liners: Fits most standard 4-slatted cribs. Comes with 1-long and 1-short panel. Long panel wraps around 3-sides and short panel wraps around the front. Velcro closures allows for an adjustable fit.  Does not fit cribs with attachable changing tables.  Breathable Portable / Cradle Mesh Liner: Comes with 1-long panel to fit both styles.
Where do I find how to fit my crib?
Go to the ‘Crib Fit Guide’
Does the Breathable Mesh Crib Liner fit Portable or Cradle cribs?
NO. You can purchase our Breathable Portable/Cradle Mesh Liner.
Which liner is the best gift if I don‘t know what kind of crib they have?
If you are buying a gift or if you don’t know exactly what kind of crib you are buying for, then buy the Breathable Mesh Crib Liner that “fits most cribs” to ensure a great fit on all types of cribs styles. Comes in a wide variety of colors.

To Top

BreathableBaby Fabrics

What MATERIAL is used in BreathableBaby Products?
Our mesh liners and breathable toys are made of 100% polyester for easy washing and care. No chemicals, flame retardants or formaldehyde. Our fabrics are made exclusively for BreathableBaby featuring A.C.T.™ Air Channel Technology™ which allows air to flow within the fabric to help reduce the risks of suffocation and overheating. Our ultra soft, wick-dry fabric is 100% polyester. Keeps baby cool and comfortable, dry and just at the right temperature to help with overheating. Easy washing and care. No chemicals, flame retardants or formaldehyde.

To Top

Crib Liner Usage

For how long can I USE the Breathable Mesh Crib Liner in my crib?
The Breathable Mesh Crib Liner is made with a thin mesh, unlike traditional stuffed bumpers, which can be used as leverage for climbing out of the crib. The recommendations for traditional bumpers are to remove when child can sit up unaided or can pull to a standing position. Since our product is not a traditional bumper, we suggest 0-12 months but your baby’s development may vary from these general guidelines. Parents and caregivers should use their own good judgment and remove our product when no longer useful. BreathableBaby will not be responsible for any misuse or lack of good judgment if your baby is injured while using the Breathable Mesh Crib Liner.
What side of the Breathable Mesh Crib Liner should face inside the crib?
The large mesh hole side should face inside the crib with the textured attachments facing out away from baby’s reach.
Need more help?

Where do I get further assistance?
We strive to provide outstanding customer service to our guests, and further inquiries can be made at customercare@breathablebaby.com or by calling 1-877-827-4442.

To Top